Posting Date Jun 04, 2021 Job Number 21038970 Job Category Spa Location St. Pancras Renaissance Hotel London, St. Pancras Station, London, London, United Kingdom VIEW ON MAP Brand Renaissance Hotels Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel Position Summary As a Spa Receptionist at St Pancras Renaissance you are responsible for assisting our Director of Spa / Spa Manager in managing and supervising the reception, booking systems and retail areas of the Spa, including its programs, services, hours of operation, pool facilities, gym, pool, changing areas and staff. The Spa receptionist will ensure that the Spa is cleaned and sanitized in accordance with Marriott cleaning policies. You’ll need to know the following: Address guests’ service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Assist other ambassadors to ensure proper coverage and prompt guest service. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. You’ll be expected to deliver on the following: Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests. Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests. Build and use personal and professional resources to offer unique recommendations. Communicate recommendations in a way that builds excitement and interest among guests and associates Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.